At RedWood Web Design, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, contact us, or work with our team.
By using redwoodwebdesign.com, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
RedWood Web Design is a web design and development agency serving clients in the United States and internationally. We provide services including website development, WordPress development, e-commerce solutions, SEO, and website maintenance.
2. What Information We Collect
We may collect the following information depending on how you interact with our website and services:
- Name, email address, phone number, and company details submitted through forms.
- Project details, service interests, and communication history.
- Technical information such as browser type, device data, and IP address.
- Website usage data collected through analytics tools and cookies.
- Payment and billing-related details processed by secure third-party payment processors.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide proposals.
- Deliver requested services and client support.
- Improve website performance, usability, and security.
- Send project updates, service-related notices, and relevant communications.
- Comply with legal obligations and protect against fraud or abuse.
4. Legal Basis for Processing (UK & EU Visitors)
If you are located in the UK or EU, we process personal data under lawful bases including consent, contract performance, legal compliance, and legitimate interests (such as improving services and website security).
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, understand traffic patterns, and improve your browsing experience.
- Essential cookies needed for core website functionality.
- Analytics cookies for performance and usage insights.
- Preference cookies that remember settings where available.
You can control cookies through your browser settings. Disabling some cookies may affect certain site functionality.
6. Email Communications and Newsletter
If you contact us or subscribe to updates, we may send emails related to your inquiry, active services, and occasional educational content. You can unsubscribe from non-essential emails at any time.
7. Payment Processing
We do not store full payment card details on our servers. Payments are processed through trusted third-party providers that apply their own security and compliance standards.
8. How We Share Your Information
We do not sell your personal information. We may share data only when necessary with:
- Service providers supporting hosting, analytics, communications, or payment processing.
- Professional advisors (such as legal or accounting) when needed.
- Authorities when required by law, subpoena, or legal process.
9. Data Retention
We retain personal information only for as long as needed to fulfill the purposes described in this policy, resolve disputes, enforce agreements, and meet legal or regulatory obligations.
10. Your Rights
Depending on your location, you may have rights to:
- Request access to your personal data.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data where applicable.
- Object to or restrict certain processing activities.
- Withdraw consent where processing relies on consent.
To exercise these rights, contact us at support@redwoodwebdesign.com.
11. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet can be guaranteed as completely secure.
12. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware such data has been provided, we will take steps to delete it.
13. International Data Transfers
If you access our website from outside the United States, your information may be transferred to and processed in jurisdictions with different data protection laws. We take commercially reasonable steps to safeguard data in such transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updated versions will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after updates are posted constitutes acceptance of the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
RedWood Web DesignEmail: support@redwoodwebdesign.comWebsite: redwoodwebdesign.com